HELP CENTER

What should I do if my HotelESIM internet service is interrupted in Ukraine?

Updated April 22, 2026

Should you experience any interruption with your HotelESIM internet in Ukraine, please connect to any available Wi-Fi, such as at your hotel in Kyiv or a café in Lviv. Once connected, reach out to our dedicated 24/7 support team via WhatsApp or email. We are always ready to assist and restore your connection promptly, ensuring you have the reliable communication you need during your stay.

Was this answer helpful?

READY?

Get an eSIM in 60 seconds

Pick a destination, scan the QR, you're online.

Browse destinations