HELP CENTER

Should I activate my HotelESIM before proceeding through US Customs and Border Protection (CBP)?

Updated April 22, 2026

For a smoother arrival experience, we highly recommend activating your HotelESIM before your flight or as soon as you land, prior to reaching US Customs and Border Protection (CBP). Lines at customs can sometimes be lengthy, and having an active internet connection allows you to immediately communicate with family or your hotel concierge. Furthermore, you can utilize helpful apps like Mobile Passport Control (MPC) to potentially expedite your entry process, making your transition into the USA as efficient and stress-free as possible.

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