HELP CENTER

Is this HotelESIM valid for neighboring Rwanda (Gisenyi/Kigali) or Uganda?

Updated April 22, 2026

This specific HotelESIM plan is exclusively valid for use within the Democratic Republic of the Congo (DRC). For travelers whose itineraries include crossing borders into neighboring countries such as Rwanda (e.g., Gisenyi or Kigali) or Uganda, your HotelESIM connection will unfortunately cease upon leaving the DRC. Each of these nations operates on entirely different network infrastructures. For seamless multi-country connectivity, we encourage you to explore our regional or global eSIM options, ensuring you remain connected beyond your hotel's Wi-Fi, no matter where your journey takes you.

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