HELP CENTER

Can I use HotelESIM if my phone is carrier-locked?

Updated April 22, 2026

For HotelESIM to function correctly, your smartphone must be 'carrier-unlocked.' This means your phone is not tied exclusively to a specific mobile network provider. If you acquired your phone directly from a carrier (such as T-Mobile, Vodafone, or AT&T) as part of a contract or payment plan, it might be locked. We highly recommend verifying your phone's unlocked status with your home provider before purchasing a HotelESIM. This ensures a smooth and effortless connection experience upon your arrival at your destination, keeping you connected from the moment you step off the plane.

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